Return Policy

Returns and Exchanges

All OkeyTrail products are satisfaction guaranteed. If returned within 30 days, we accept returns for exchange or credit and return shipping is free.  If the item is returned after 30 days there will be a 10% restocking fee and the return shipping is NOT free.

All returns need to get an authorization number before sending back an item. To get this number and mailing information, please email and explain the reason for the request to return.

Please re-package returns securely. Damaged product may affect refund if outside of the warranty. We do not accept any forms or merchandise for a return if it has been ALTERED in anyway.